FAQs

To ensure reliable, modern, and safe electrical service by replacing aging infrastructure and accommodating future system demands.

Specific areas will see new poles, reframed poles, new overhead wires, and updated transformers.

Yes, brief outages will occur during service changes. A separate Outage Notice will be sent by mail or automated call one week prior to any planned outage.

• Forestry Notice – Call or email prior to tree trimming
• Notice of Project – Mailed three weeks prior to construction
• Outage Notice – Mailed or auto-called one week before scheduled outage

There may be temporary traffic disruptions. However:

• Roads will not be closed
• Traffic rules will be followed
• Please expect some noise due to construction activities

In some cases, yes. Please refer to the Oak Avenue Area project map for specific upgrades and their location. Changes will be:

• Orange – New pole, anchor, or wire in a new location
• Blue – Underground replacement
• Green – Existing equipment changes (wire or pole shift under 5m)
   Any changes to where the wire connects to your home will be discussed directly with you.