FAQs

Specific areas will see new poles, reframed poles, new overhead wires, and updated transformers 

Yes, brief outages will occur during service changes. A separate Outage Notice will be sent by mail or automated call one week prior to any planned outage.

• Optional Forestry Notice – If additional forestry needs arise during construction. 
• Notice of Project – Mailed three weeks before construction
• Outage Notice – Mailed or auto-called one week before the scheduled outage

Pre-construction forestry work for this project was completed in 2024:

• Site visits were conducted
• Clippings were cleaned up
• Trees were cleared up to 3 metres from power lines

There may be temporary traffic disruptions. However:

• Roads will not be closed
• Traffic rules will be followed
• Please expect some noise due to construction activities

In some cases, yes. Please refer to the Parsons-High System Renewal Project Map for specific upgrades and their location. Changes will be:

• Orange – New pole, anchor, or wire in a new location
• Blue – Underground replacement
• Green – Existing equipment changes (wire or pole shift under 5m)
   Any changes to where the wire connects to your home will be discussed directly with you.